Frequently asked questions
TECHNICAL QUESTIONS
What kind of technology makes the cable glow?
The technology is called Electroluminescence. It is not LED or any other lighting - but can be compared to something that glows in the dark.
What cable is compatible with my Samsung phone?
If you have a newer Samsung/Android phone you should chose USB-C. You can easily check one of your current charging cables or the outlet on your phone - USB-C has an oval shape. If you have an older Samsung/Androird you should chose a micro-USB that has a more triangular shape. 
I have a computer without a regular USB-outlet. Only USB-C. What cable should I buy?
USB-C to USB-C that you can find here. Or USB-C to Apple Lightning - which is found here.
Are the cables only available in 1 meter/100 cm?
Yes, for now.
Do the cables support fast charging?
Our cables with USB-C support fast charging.
SHIPPING INFORMATION
What shipping methods are available?
We ship all over Europe with a delivery time on 2-5 days. The rest of the world - 5-7 days.
How long does it take for me to get my package?
We deliver all over the world. 2-5 days delivery time in Europe, and 5-7 days to the rest of the world.
Do you ship internationally?
Yes.
PAYMENT INFORMATION
What payment methods are approved?
We use Klarna and Paypal for your convenient. Credit card payments are also accepted.
Is it safe to shop online?
We use SSL certificate on this site and out payment partners guarantee that your purchase is safe.
ORDERS AND RETURNS
How do I place an otder
Click add to cart. Then go to checkout and fill out your information and payment information. Then follow the instructions on the screen.
Do I need an account to place an order?
No. You can place an order as a guest with a credit or debit card that allows online shopping.
How do I track my order?
Shortly after your order is placed you will get a confirmation email on your purchase. This email includes tracking ID and instructions.
How can I cancel or change myo rder?
Contact us info@poweraware.com
Who should I contact if I have further questions?
Read these frequently asked questions (FAQ) and if you have any further questions contact info@poweraware.com or go to our contact pagekontaktavdelning.
If I regret my purchase, can I return a product?
As a customer you have the right to return your product within 14 days after receiving the product.
Contact info@poweraware.com if you wanna return your product, questions or complaints regarding deliveries, purchase or products.
Did you not find what you were looking for?
Please visit our contact page to send us an e-mail.